Shipping Policy

Shipping Policy

At NOV, we aim to deliver your orders quickly, safely, and efficiently.

1. Processing Time:

Orders are processed within 1–2 business days after payment confirmation.

2. Delivery Time:

Standard delivery within Jordan takes 2–5 business days, depending on your location.

For international shipping (if applicable), delivery times may vary based on the destination.

3. Shipping Fees:

Shipping costs will be calculated at checkout based on the delivery location and package weight.

Free shipping offers will be applied when stated in promotions or special campaigns.

4. Order Tracking:

Once your order has been shipped, you will receive a tracking number via email or SMS to monitor your shipment.

5. Delivery Conditions:

Ensure the provided delivery address and contact details are accurate to avoid delays.

If delivery fails due to incorrect information or unavailability, re-delivery charges may apply.

6. Damaged Packages:

If you receive a damaged package, please contact us immediately at nov@info.com with photos for assessment and resolution.