:At NOV, we aim to deliver your orders quickly, safely, and efficiently.
Processing Time
Orders are processed within 1–2 business days after payment confirmation
Delivery Time
Standard delivery within Jordan takes 2–5 business days, depending on your location
For international shipping (if applicable), delivery times may vary based on the destination.
Shipping Fees
Shipping costs will be calculated at checkout based on the delivery location and package weight
Free shipping offers will be applied when stated in promotions or special campaigns
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS to monitor your shipment
Delivery Conditions
Ensure the provided delivery address and contact details are accurate to avoid delays
If delivery fails due to incorrect information or unavailability, re-delivery charges may apply
Damaged Packages
If you receive a damaged package, please contact us immediately at nov@info.com with photos for assessment and resolution
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