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Exchange Policy


At NOV, we strive to ensure you receive a product that fully meets your expectations. We offer the option to exchange your product under the following conditions

Exchange Conditions

The product must be in its original condition, unused, and in its original packaging

Proof of purchase (invoice or receipt) is required

Timeframe

Products can be exchanged within 7 days from the delivery date

Non-Exchangeable Items

Products damaged due to misuse, custom orders, or perishable goods cannot be exchanged Exchange Process

Contact us at nov@info.com or through customer service, providing your order number and reason for the exchange Upon approval, the product will be collected and inspected before sending the replacement

Shipping Costs

The customer is responsible for exchange shipping fees unless the exchange is due to our error or a defective product