Exchange Policy
At NOV, we strive to ensure you receive a product that fully meets your expectations. We offer the option to exchange your product under the following conditions:
1. Exchange Conditions:
The product must be in its original condition, unused, and in its original packaging.
Proof of purchase (invoice or receipt) is required.
2. Timeframe:
Products can be exchanged within 7 days from the delivery date.
3. Non-Exchangeable Items:
Products damaged due to misuse, custom orders, or perishable goods cannot be exchanged.
4. Exchange Process:
Contact us at nov@info.com or through customer service, providing your order number and reason for the exchange.
Upon approval, the product will be collected and inspected before sending the replacement.
5. Shipping Costs:
The customer is responsible for exchange shipping fees unless the exchange is due to our error or a defective product.
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