At NOV, we strive to ensure you receive a product that fully meets your expectations. We offer the option to exchange your product under the following conditions
Exchange Conditions
The product must be in its original condition, unused, and in its original packaging
Proof of purchase (invoice or receipt) is required
Timeframe
Products can be exchanged within 7 days from the delivery date
Non-Exchangeable Items
Products damaged due to misuse, custom orders, or perishable goods cannot be exchanged Exchange Process
Contact us at nov@info.com or through customer service, providing your order number and reason for the exchange Upon approval, the product will be collected and inspected before sending the replacement
Shipping Costs
The customer is responsible for exchange shipping fees unless the exchange is due to our error or a defective product
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