At NOV, we aim to provide a flexible and convenient shopping experience for our customers. We understand that you may sometimes need to cancel your order
Cancellation Condition
Orders can be canceled free of charge before they are shipped
If the order has already been shipped, it cannot be canceled and must follow the Return Policy after delivery
How to Cancel
Contact us immediately at nov@info.com or through our customer service, providing your order number
Processing Time
Cancellation requests will be reviewed and confirmed within 24 hours of receiving the request
Custom Orders
Custom or made-to-order items may not be eligible for cancellation once the preparation
process has started
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